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Slingcatcher cannot connect
June 15, 2010
7:39 am
karyuudo
Enthusiast
Forum Posts: 81
Member Since:
April 26, 2010

I recently was able to get a Slingcatcher and now I'm trying to connect to my box in Japan. However the Slingcatcher cannot connect to the box at all, yet the software that you can use on the PC works fine. I believe this has to do with the way I set the Slingbox up where I had to force it to use SNATT rather than TCP for the connection by not opening the TCP port.

My question is, is that if I open that TCP port up, will the Slingbox revert back to using TCP again rather than SNATT or will it just continue to use SNATT?

For those basically wondering why I blocked the  TCP port, I had a problem where my Slingbox Pro-HD would constantly try and optimize and freeze while using TCP. Whereas with SNATT it won't freeze at all.

June 15, 2010
11:08 am
Brandon C
U.S.
Forum Posts: 1168
Member Since:
April 19, 2010
2

If you open up the port the PC version will use TCP. 

You might try opening it up for a test and then run the Sling Catcher. If it connects you may have the same problem you have with the PC using TCP. 

If that's the case then using the SlingCatcher to connect to your Japan SlingBox probably won't work well enough to make it useful.

June 15, 2010
11:18 am
karyuudo
Enthusiast
Forum Posts: 81
Member Since:
April 26, 2010
3

Hmm has Slingbox done anything since to fix this problem that everyone was having with it stopping to Optimize? I don't think there's been a new firmware update since 1.4.60 right?

June 15, 2010
11:29 am
karyuudo
Enthusiast
Forum Posts: 81
Member Since:
April 26, 2010
4

You know what, back in this thread where you were helping me:  http://placeshiftingenthusiasts.com/forum/general-sling-box-discu…..ng/page-3/

 

I skipped the part about setting it up for Internet viewing… that's probably where my problem is…

June 15, 2010
8:02 pm
karyuudo
Enthusiast
Forum Posts: 81
Member Since:
April 26, 2010
5

Well I just tried changing the settings on the box to the old ones and although it did get the Slingcatcher to work, as usual it would do that freeze crap again. So I changed it back and it works properly, however I cannot use the Slingcatcher… gotta love how you waste $300 to find out you can't use a product. My only thought about this whole thing is that fault could be on the Buffalo router and how it handles the TCP connection to the Slingbox. Although I'm not sure what I can do exactly to fix this kind of issue other than to ask Sling to program a fix for the Buffalo WHR-HP-G300N router…

June 15, 2010
8:38 pm
Brandon C
U.S.
Forum Posts: 1168
Member Since:
April 19, 2010
6

It;s not your Buffalo router. Its a problem with how the the TCP latency issue causes a problem while Slinging. If you can I would suggest you return the SlingCatcher.  I doubt you will ever see a fix from Sling Media for this.

June 15, 2010
9:40 pm
karyuudo
Enthusiast
Forum Posts: 81
Member Since:
April 26, 2010
7

Really eh? So basically there's no real way of fixing this TCP latency issue? I can't return the Slingcatcher unfortunately. My only option is to sell it. Of course I'm sure I can get the money back on it considering it's a hot item right now… still it kinda bumbs me out that I spent money to get it in the first place.

June 15, 2010
9:49 pm
karyuudo
Enthusiast
Forum Posts: 81
Member Since:
April 26, 2010
8

Another question then, why is it that others are able to Sling fine using the TCP and others cannot… there's gotta be a reason or some way of tweaking the TCP latency issue. I find it unbelievable that a company like Sling would just sweep this problem under the rug.

June 16, 2010
12:04 am
vwtoys
Enthusiast
Forum Posts: 18
Member Since:
May 6, 2010
9

What's your latency to your location? Is going with a differnt provider an option?

I recently bought a SC because we got a fiber line installed in the remote location (HK). The latency to the US is around 200-250ms, the upload speed of the fiber service is 20Mbps max. I guess my stream quality is a function of the latency, the upload bandwidth is not the limiting factor here. I get around 800kbps for a 640x480 stream and 1000-1400kbps for a "HD" stream. The quality is great when the connection is good. It does slow down everyday at 10pm PST and crawls to 100-200k..not good. But I can live with that as long as it comes back.

In HK a 100Mbps fiber line (20M to overseas locations) costs about $13 US bucks a month, so it's a no brainer for me to switch from cable to fiber.

June 16, 2010
5:21 am
karyuudo
Enthusiast
Forum Posts: 81
Member Since:
April 26, 2010
10

The location in Japan gets 3Mb/sec download and roughly 1.8Mb/sec upload

My location gets ~4Mb/sec

If I have the Slingbox in Japan configured for SNATT I get beautiful streaming @ around 2000kb/sec. TCP also looks great too when I have it configured for that, however at some point the TCP stalls and the picture freezes on "Optimizing" and then takes about 10 – 30secs to recover.

June 16, 2010
1:13 pm
karyuudo
Enthusiast
Forum Posts: 81
Member Since:
April 26, 2010
11

I'm wondering if making an attempt to test the MTU to find out what works might solve this TCP issue. When I was checking the logs last night for the router. It said there was 4 errors detected with the connection at some point… I'm assuming that is when it was dropping the connection to the slingbox…

I found this one article on changing the MTU…

http://help.expedient.com/broadband/mtu_ping_test.shtml

June 16, 2010
5:14 pm
Brandon C
U.S.
Forum Posts: 1168
Member Since:
April 19, 2010
12

karyuudo said:

I'm wondering if making an attempt to test the MTU to find out what works might solve this TCP issue. When I was checking the logs last night for the router. It said there was 4 errors detected with the connection at some point… I'm assuming that is when it was dropping the connection to the slingbox…

I found this one article on changing the MTU…

http://help.expedient.com/broadband/mtu_ping_test.shtml


Thats a good article on setting your MTU. Don't know if it will help in your situation but it can't hurt to turn it down a bit and test it.

June 19, 2010
8:38 pm
karyuudo
Enthusiast
Forum Posts: 81
Member Since:
April 26, 2010
13

It's so strange… i followed that article and i managed to figure out that my MTU should be 1426 + 28 so = 1454… but doing that screws the whole connection up on the router and i can't connect at all. I think it's a lost cause really. I should just park the Slingcatcher on Ebay and sell it .

June 19, 2010
9:24 pm
Brandon C
U.S.
Forum Posts: 1168
Member Since:
April 19, 2010
14

I was afraid that the latency issue was going to cause a problem that you can't fix for your SlingCatcher. 

Maybe you should Ebay it and look at some other thing like connecting your computer to your TV directly.

June 19, 2010
10:11 pm
karyuudo
Enthusiast
Forum Posts: 81
Member Since:
April 26, 2010
15

Well what can you do right? I guess I'll be building myself an HTPC, unless you have a suggestion on a good one that I can get? ;)

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