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11:53 am
August 5, 2012
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Slingbox Pro-HD works for remote viewing in the US at various locations and on various computers, however, when I try using the 'watch' feature in Switzerland, I receive the following error:
'The connection attempt failed. Make sure the Slingbox you are trying to watch is on, set up for remote viewing, and not blocked by firewall/NAT settings.'
We have gone through tech support with Slingbox and they determined everything is fine on that side, and won't work with us on trying to fix any viewing issues if the unit is set up properly. I contacted tech support for my anti virus software and they determined that is not the issue. What makes no sense is that we previously connected to a different Slingbox just over one month ago from the same computer and location in Switzerland, and it worked fine on this computer, so I know it is possible. We are connecting to the proper Slingbox, so what is going on with my computer keeping it from connecting now?
Computer OS is Windows 7
Tried connecting via IE and Firefox, as well as the app through Facebook.
Thanks so much for any help anyone has.
12:05 am
July 17, 2012
Offline
On the Slingbox end, did you set up port-forwarding? If so, you may be able to get some clues of what is going on. From the command line, I suggest executing "netstat -na" while you are trying to connect to the Slingbox.
This is on a Mac but the command and output is very similar in Windows:
Jims-MacBook-Air:~ Jim$ netstat -an
Active Internet connections (including servers)
Proto Recv-Q Send-Q Local Address Foreign Address (state)
tcp4 0 0 192.168.7.7.53239 192.168.7.51.7777 SYN_SENT
tcp4 0 0 192.168.7.7.53238 74.125.239.1.443 ESTABLISHED
I set my Slingbox to use port 7777. If you are using TCP and went with the default, you'll likely see 5001 in the output.
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