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Got the pics. Will put something together.
Sidenote – Increased upload size limit to 4Megs for future posts. So you shouldn't have anymore problems.
It will be interesting to see what happens after the people with problems go through their new steps and it ends up being the capcitor issue and what the feedback will be.
Thanks for your help and pics Jin!
May 12, 2010
Yes we have seen sling reps tell people all sorts of crazy things.
When the speed crash issue came out that affected the sling pro's I called from Taiwan to the USA as the pro's were not sold in Taiwan. I was told by sling reps that they didnt cover waranty if you took the sling pro out of the country you bought them in. Then I was told it could be my modem or my router and had I upgraded my router firmware.
When I advised the sling rep I had no modem and no router they said that's impossible. Dos not compute in their little 101 guide book obviously. So they ask how to do I connect to the net…. I said I have a fiber line and switch hubs with fixed IP ports and the slings were on a direct connection. Funny how sling advises people to go out and spend more money on hardware not related to the problem than fixing it.
Bryanod a well known poster on sling community ( I was irdeto2engeer ) and I spent hours trying to find out why slings that got upgraded would run at capped speeds. My other devices on the same fixed IP lines ran fine and maxed out their upload.
Slings run fine when they are not forced into firmware upgrades. I still have issues with sling not allowing firmware rollbacks. After all it was shown their firmware did brick many a sling.
See the reply here on where to get them.
After about 18 months of mostly flawless use, my Solo suddenly died. In a way that is probably starting to sound familiar, I contacted Sling and they sold me a new power adapter for $30. As you can guess, that didn't change a thing.
So, being plenty technically proficient, I cracked the Solo open and sure enough, two bulging capacitors with one leaking, were plainly obvious.
After a quick trip to Radio-Shack and a few quality moments with the soldering iron, all is well in Mudville. Actually, things are better than before. The Solo had been manifesting intermittent disconnects for the past few months, where we would be watching, then it would drop the signal and we would have to reconnect. We thought it was a network problem. Now it solid as a rock. We can stay connected for hours and hours and it doesn't drop.
So, another capacitor fan, who has doubts about the integrity of Sling has been created. Are there enough of us us to kick off a class-action lawsuit yet? They are plainly aware of the problem, the fix is obvious and yet they continue to ignore the customer base and sell costly "solutions" that don't actually address the defective hardware.
Rob said: So, another capacitor fan, who has doubts about the integrity of Sling has been created. Are there enough of us us to kick off a class-action lawsuit yet? They are plainly aware of the problem, the fix is obvious and yet they continue to ignore the customer base and sell costly "solutions" that don't actually address the defective hardware.-Rob
Well another thing is that if you advise people to check their capacitors on the snaser slingbox forum those posts are now being deleted. They know about the problem but want you to ignore that until they get you to pay the US$30 tech support fee and offer you a discount on a new sling.
They are not going to admit they sell crap power supplies, or have faulty hardware, they will always blame your isp your modem your router your pet your wife your MIL… but never them.
Thats the way it is with sling media. Instead of dreaming about a class action lawsuit it might be better to start a facebook group.. that way people can use their nickname of slimemedia and slingpox.